Store Policy

“I work in close contact with all my clients and strive to see everyone happy with their Formia Design jewelry and shopping experience.”

~ Mia van Beek

All custom requested items need at least a 50% down payment before making, and full payment before shipping.
Formia Design/Mia van Beek is not responsible for possible delays or loss during shipping.
While we are happy to assist customers with tracking packages, we are not responsible for them once they are in the possession of the shipping provider.
We do our very best to meet deadlines and ship orders when promised, but as a tiny studio we may run into a situation where we’re unavoidably behind schedule. Personal and health emergencies happen to all of us, and in such a case your order might be delayed.
Insurance can be added to shipping cost at customer’s request.
Custom designed items (designs created exclusively for the client) CANNOT be refunded, only remade/redesigned to client satisfaction if details of art is not correctly translated.
Having everything handmade and artistically translated into metal with out computer or laser cutting there is no step providing a mock up or image to show design previous of making. We work directly from your art.
Direct purchases of listed items can be returned for a full credit card refund. Clients are responsible for return shipping costs, using the same shipping method.
Returns must be made within 3 weeks from purchase date.